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FAQ

FAQs and Details

We hand craft the collection in three different, beautiful metals:

Classic, polished 14 karat gold over brass
Warm, artisanal, matte finished 18 karat gold over brass

925 solid sterling silver with high polish finish

Canino Metal Swatches

(Please note our gold plating is the industry standard of 5mils)

Most styles are available in all three options; if you do not see your choice please email us with inquiries.

caninojewelry@verizon.net

Post earrings feature surgical steel posts with hypoallergenic rubber ear stoppers. We also use these on our ear-wire styles and we strongly suggest utilizing them to avoid loss.

Earwires are crafted of the same metal as the base of the earring.

Bracelets are sized to fit 7 ½” but we welcome special length requests by email.

 

PEBBLE PEARLS

These signature pebble pearls are a hand crafted composite: mother of pearl shell is crushed, formed into the pebble shape, then lacquered and polished 18 times to draw out the shell’s luster and hue.

An organic material with a human touch, these shell-based pearls feature natural variances.

JEWELRY CARE

We are huge believers in taking care of your jewelry :) Please do not wear in the shower, while swimming, sunbathing, during hot yoga…etc! Also watch perfumes, sprays and lotions. When not wearing, please store in our protective pouch. Metal and stones can scratch and bend. Only use a soft cloth to clean- no abrasives or cleaners.

Repairs / Damage Requests and Replacements

All requests must be submitted via email to caninojewelry@verizon.net along with a photo. Estimate for cost of repair will be emailed, and are at the discretion of Catherine Canino Jewelry. We are not responsible for damages due to excessive wear/abuse. Repairs can take 2-4 weeks and customers are responsible for all shipping charges.

Half pair earring replacements are available at 50% of the full pair price, customer is responsible for shipping charges. Please email photo of existing earring to caninojewelry@verizon.net for a price quote.

 

 

 

CONTACT US

For further information and details on online orders, customer service, returns and repairs, please email us at caninojewelry@verizon.net 

We welcome requests for new retailer relationships. Existing and new retailers, please direct wholesale inquires/pricing requests to the following email address: infocaninojewelry@verizon.net

Thank you!

PHONE INQUIRES WELCOME

Monday to Friday 
(Eastern time)
212.924.5660

SHIPPING AND RETURNS

Free shipping via FedEx Ground in the US with no signature requirement.

International shipping: our team will contact you with pricing and delivery schedule

Orders typically ship within 1-7 days after receipt of order.

Return for full credit within 7 days of receipt. We do NOT provide return shipping.

Merchandise exchange within 2 weeks of receipt. We do NOT provide shipping labels for exchange

Final sale after 2 weeks