FAQs and Details
We hand craft the collection in three different, beautiful metals:
● Classic, polished 14 karat gold over brass
● Warm, artisanal, matte finished 18 karat gold over brass
● 925 solid sterling silver with high polish finish
(Please note our gold plating is the industry standard of 5mils)
Most styles are available in all three options; if you do not see your choice please email us with inquiries.
Post earrings feature surgical steel posts with hypoallergenic rubber ear stoppers. We also use these on our ear-wire styles and we strongly suggest utilizing them to avoid loss.
Earwires are crafted of the same metal as the base of the earring.
Bracelets are sized to fit 7 ½” but we welcome special length requests by email.
These signature pebble pearls are a hand crafted composite: mother of pearl shell is crushed, formed into the pebble shape, then lacquered and polished 18 times to draw out the shell’s luster and hue.
An organic material with a human touch, these shell-based pearls feature natural variances.
We are huge believers in taking care of your jewelry :) Please do not wear in the shower, while swimming, sunbathing, during hot yoga…etc! Also watch perfumes, sprays and lotions. When not wearing, please store in our protective pouch. Metal and stones can scratch and bend. Only use a soft cloth to clean- no abrasives or cleaners.
Repairs / Damage Requests and Replacements
All requests must be submitted via email to email@example.com along with a photo. Estimate for cost of repair will be emailed, and are at the discretion of Catherine Canino Jewelry. We are not responsible for damages due to excessive wear/abuse. Repairs can take 2-4 weeks and customers are responsible for all shipping charges.Half pair earring replacements are available at 50% of the full pair price, customer is responsible for shipping charges. Please email photo of existing earring to firstname.lastname@example.org for a price quote.
For further information and details on online orders, customer service, returns and repairs, please email us at email@example.com
PHONE INQUIRES WELCOME
Monday to Friday
SHIPPING AND RETURNS
Free shipping via FedEx Ground in the US with no signature requirement.
International shipping: our team will contact you with pricing and delivery schedule
Orders typically ship within 1-7 days after receipt of order.
Return for full credit within 7 days of receipt. We do NOT provide return shipping.
Merchandise exchange within 2 weeks of receipt. We do NOT provide shipping labels for exchangeFinal sale after 2 weeks