CARE GUIDE

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Care Guide

Here at C C + Co. we have amassed over
30 years of jewelry industry experience (obsession!).

Our #1 recommendation
in caring for ANY jewelry involves mindfulness
and knowing when to put it on and take it off.

As a general rule,
we advise our clients that if they wouldn’t wear
their finest ensemble for an activity
(swimming, exercising, gardening, bathing),
it is a good idea to set aside your jewelry as well.
If cleaning at home, polish your jewelry with a
lint-free, 100% cotton cloth.

Please keep in mind that many of our styles
are costume jewelry~ a category created by the
OTHER CC, Coco Chanel.

This means we use plating, resin, silk cording
and other creative materials that need a little TLC.

CC and Co. offers a six-month warranty that covers the cost of all repairs or replacements under normal wear for the first six months after purchase. However, if pieces are noticeably bent, show improper care, or are damaged in any other manner, repairs will be performed at cost. After 6 months, there MAY be a fee depending on the issue. To initiate a repair, please EMAIL us at production.caninojewelry@gmail.com. A PHOTO OF THE DAMAGE must be included in the email. We will reach out to you ASAP with a resolution. RETURN shipments must be carefully packaged to ensure that items are not damaged in transit. We recommend fully insuring all shipments. WE KNOW that you lose earrings and WE GET how annoying that is! We offer half pair replacements for 50% of the full pair price. Please send an email including a PHOTO of the remaining earring to sales@caninojewelry.com. These payments will be accepted via Venmo, PayPal or Zelle.