RETURNS + EXCHANGES

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RETURNS + EXCHANGES POLICY

All eligible purchases may be returned or exchanged within 14 days of delivery for a full refund.

Non-returnable items: Custom-sized, used, or altered pieces are not eligible for returns.

Sale Items: Items purchased on sale are eligible for return for merchandise credit only.

Return Shipping: A prepaid return label is available for $10, which includes insurance. If you choose to arrange shipping yourself, we strongly recommend insuring the package.

Exchanges: Exchanges are welcome within 14 days of delivery. Please include a note with your original order number and email address. Any difference in price will be credited to your original payment method. If there is an additional cost for the exchange, we’ll send a request for the difference. We provide free shipping on exchange items.

To help us track your return, feel free to email us at sales@caninojewelry.com with your tracking information.

Please note: C C + Co. is not responsible for any missing shipments sent by customers.

CC and Co. offers a six-month warranty that covers the cost of all repairs or replacements under normal wear for the first six months after purchase. However, if pieces are noticeably bent, show improper care, or are damaged in any other manner, repairs will be performed at cost. After 6 months, there MAY be a fee depending on the issue. To initiate a repair, please EMAIL us at production.caninojewelry@gmail.com. A PHOTO OF THE DAMAGE must be included in the email. We will reach out to you ASAP with a resolution. RETURN shipments must be carefully packaged to ensure that items are not damaged in transit. We recommend fully insuring all shipments. WE KNOW that you lose earrings and WE GET how annoying that is! We offer half pair replacements for 50% of the full pair price. Please send an email including a PHOTO of the remaining earring to sales@caninojewelry.com. These payments will be accepted via Venmo, PayPal or Zelle.

PACKANGING + SUSTAINABILITY

CC + Co. is deeply aware of + committed to sustainablilty. Our metals are recycled. Our signature Pebble Pearls are sustainable and made with environmental awareness. Our freshwater and baroque pearls are naturally farmed, contributing to the ocean's flora. Every order is shipped with minimal packaging. Earrings are put in a special anti-tarnish pouch which is great for travel and storage. (Look for your extra earring backings in there!) A cloth logo pouch is the finishing touch. IF you need a gift box and ribbon, we happily provide this but please REQUEST at check out.

Limitations and alternatives

Despite our best efforts to ensure accessibility of Canino Jewelry WebStore, there may be some limitations. Below is a description of known limitations, and potential solutions.
Please contact us if you observe an issue not listed below.
Known limitations for Canino Jewelry WebStore:

Comments from users: uploaded images may not have text alternatives because we cannot ensure the quality of contributions.
We monitor user comments and typically repair issues within 10 business days. Please contact us if you encounter an issue.